Privacy Policy
At Elite Care Clinic, your privacy is extremely important to us. We are committed to protecting and respecting all personally identifiable information that you might provide us with whilst you visit our website. The following privacy statement will explain what personal data we collect from you and how we use that information.
Elite Care Clinic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Elite Care Clinic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12/02/2024.
Who is the Data Controller?
Elite Care Clinic
Douglas House
12 Vicarage Place
Walsall
WS1 3NA
Email: elitecareclinic1@gmail.com
Personal Data We Collect
Elite Care Clinic collects data to enable us to provide you with the best experience possible. Some of the data we collect is provided directly by you, for example, when you sign up to our newsletter or purchase one of our Spa packages or products.
We also collect information about how you interact with our website and products. We get this information by recording interactions using technologies like cookies.
The data we collect from you depends on your interaction with us and your own preferences that you can update in your preference centre. The type of data we collect can include the following:
- Name and contact details – We collect your first and last names, email address, postal address, phone number and any other relevant contact details
- Reason for Visit and Interests – We collect information about why you chose to visit Elite Care Clinic and what you hope to gain from the experience
- Relevant Medical/Allergy information – We collect information regarding any medical information that is necessary for the safe administration of treatments
- Debit/Credit card detail
-IP Address
How We Use Personal Data
Elite Care Clinic uses the data we collect to operate our business and provide you with the products and services we offer. This includes using data to help personalise your experience. We may also use the data we collect to communicate with you. For example, keeping you informed about your booking. We use personal information we collect about you in the following ways:
Fulfilling requests
- To provide you with information, products and services that you request from us, including providing you with prices for different stays
- To process any transactions you are completing with Elite Care Clinic
- To process any special offers or promotions that you enter
Marketing
- Providing you with information about any products you have previously purchased or informing you about any similar products that relate to products you have previously purchased
- Measuring and understanding the effectiveness of any advertising we serve to you or others and to deliver any relevant advertising to you based upon your activity on our website or purchasing behaviour
- To offer any suggestions and recommendations to you about products that may interest you, based on your previous purchase or website behaviour
Who is the personal data going to be shared with?
Elite Care Clinic will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to send you mailings). When we work with a third party, we only disclose information necessary to deliver the service and we have a signed contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
From time to time we may show you offers from trusted third parties. We would never supply them with your information, however, we may show you exclusive offers from these trusted third parties in email communications.
We will only show you offers on the basis you have provided us with consent to do so. Consent is typically provided via checking an opt in box presented to you on Elite Care Clinic website form or in some cases, it may be provided by you to us either verbally over the telephone or in person or by submitting your email address to us.
The data that we collect from you will not be transferred to, or stored at, any destination outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
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How long is your personal data going to be held?
If you have ‘opted in’ to receive our marketing, we will keep your data until you specify that you would like to ‘unsubscribe’ you can do this at any point of receiving an email by clicking the ‘unsubscribe’ link or updating your preferences.
What rights do you have in respect of the personal data we hold about you?
- You have the right to have your personal data rectified, restricted or erased.
- You have the right to have your personal data transferred (ported) to another controller.
- You have the right to access the personal data held about you please contact our Data Controller.
Elite Care Clinic
Douglas House
12 Vicarage Place
Walsall
WS1 3NA
Email: elitecareclinic1@gmail.com
You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please email elitecareclinic1@gmail.com
You have the right to object to processing. Elite Care Clinic will stop processing personal data for direct marketing purposes as soon as we receive an objection. We will deal with an objection ‘Free of Charge’.
What happens if I don’t provide my information?
The personal information that we take to confirm a booking (Name, Address, Debit/Credit card details) are a statutory/contractual requirement to secure and make payment for a booking. Failure to provide this data will mean that a booking cannot be made.
If you fail to provide an email address and/or telephone number we will be unable to send the relevant booking confirmation information, we will be unable to contact you should there be an issue with your booking or to make you aware of our company’s news or special offers via our marketing. Failing to provide details of your allergies will mean that we are unable to cater for your specific requirements during your stay.
Who you can complain to if you feel your rights are being violated?
Please send any complaints to our Data Controller:
Elite Care Clinic
Douglas House
12 Vicarage Place
Walsall
WS1 3NA
Email: elitecareclinic1@gmail.com
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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Changes To Our Privacy Policy
The contents of this statement may be altered at any time, at our discretion. If you have any questions regarding our Privacy Policy please contact us.